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WBX-1003 Customer Refund

Refund with missing evidence

A refund was proposed, but the supplied order could not be verified.

Blocked

Structured proposal

Proposed action

create_refund

A refund was proposed, but the supplied order could not be verified.

Amount
$249.00 AUD
Order Id
Not verified
Customer Reference
CUS-DEMO-218
Submitted by Customer Service Assistant
Submitted at 2026-08-26T08:47:00+10:00
Proposal ends here Authority begins here

Source inspection

Evidence references

3 records
✓

Customer request

The customer requested a refund for a reportedly damaged item.

Available
!

Purchase record

No purchase record matched the submitted customer and order information.

No match
!

Payment status

Payment status cannot be established without a matching purchase record.

Unavailable

Deterministic evaluation

Policy checks

No LLM evaluator
✓ Proposal schema Passed
× Required evidence Failed
× Execution eligibility Blocked