Customer request
Refund request and reported damage were extracted from the customer email.
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Review required
WBX-1001
Customer Refund
Customer refund
Refund requested for a coffee machine reported as damaged on delivery.
Structured proposal
Proposed action
Refund requested for a coffee machine reported as damaged on delivery.
- Amount
- $79.95 AUD
- Order Id
- ORD-2026-11852
- Customer Reference
- CUS-DEMO-104
Proposal ends here
Authority begins here
Source inspection
Evidence references
Purchase record
Order number, customer reference and purchase amount match the source record.
Payment status
The original payment is recorded as settled and has not previously been refunded.
Deterministic evaluation
Policy checks
✓
Action permitted
Passed
✓
Evidence requirements
Passed
✓
Refund limit
Within delegated range
!
Authority requirement
Human approval required